Last updated: August 2026
Return & Refund Policy
We want you to be completely satisfied with your purchase. If you're not, we offer a hassle-free 7-day return policy.
7 Days
Return window
3-5 Days
Refund processing
Free
Return shipping*
Return Eligibility
Returnable Items
- Items must be unworn, unwashed, and unused
- Original tags and packaging must be intact
- All original accessories included
- Return request within 7 days of delivery
Non-Returnable Items
- Undergarments and swimwear
- Personalized or custom-made products
- Items damaged due to misuse
- Sale or clearance items (final sale)
How to Initiate a Return
- 1
Submit a Return Request
Log in to your dashboard, go to My Orders, find the order, and click 'Request Return'. Alternatively, contact our support team with your order number.
- 2
Get Approval
We'll review your request within 24 hours and send you return instructions, including the return address and courier details.
- 3
Pack the Item
Pack the item securely in its original packaging with all tags and accessories. Include a copy of your order invoice.
- 4
Ship It Back
Use our courier partner or any reliable courier service to ship the item back. Keep the tracking number for reference.
- 5
Receive Refund
Once we receive and inspect the item, we'll process your refund within 3-5 business days to your original payment method.
Refund Methods
bKash / Nagad / Rocket
Refund processed to your mobile wallet within 3-5 business days.
Bank Card (Visa/Mastercard)
Refund processed to your original card within 7-10 business days (bank processing time may vary).
Store Credit
Get instant store credit with an additional 5% bonus, valid for 6 months.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We'll arrange a free replacement or full refund at no cost to you.
Size Exchanges
We offer free size exchanges within the 7-day return window. If the size you want is out of stock, we'll issue a full refund or offer store credit with a 5% bonus.
Need Help?
For any questions about our policies, please contact us at info@alrakib.com or call +880 1716-243949.
Email: info@alrakib.com · Phone: +880 1716-243949